12 Important Product Knowledge Topics In Retail Sales. Why retailers like it: Turn-key training program for retail staff across niches. Yet, when we dig in we often find that their training programs are solely focused on product training. NIOSH [2015]. Customer service training can prevent the following common mistakes: It is a great way to boost the morale and confidence of your team members and it helps you to hold your retail associates accountable for their results. Obviously, this sales training session is only relevant if you sell to the C-Suite. Log In. In fact we have had clients who have been able to track double-digit sales increases and improvements in other KPIs directly to our training activities. Anyone can take these free courses online. Employers can reduce liability by putting processes in place that include regular safety training. In our role as retail training consultants, we also help many companies build and develop their own proprietary employee programs. Customer service training is most often used to keep existing customers from leaving and to improve Net Promoter Score or social media reviews. Follow Published on Dec 1, 2008. David Goodwin is the Principal of the Retail Advocacy Group. Some retail employees make the mistake of speaking too informally with customers. Any other party desiring to publish, distribute, or otherwise utilize the Safety Meeting topics must gain … Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. We’ve actually used this deck as a training resource multiple times here at Gong.io Feel free to use Sales Training Topic #7: Selling to C-Suite Executives. And virtually every retailer that we speak … ... Large, well-known retail stores have formal training … Topics relate to what has already been accomplished within the domain of retail management, especially within the context of logistics and supply chain management, but also of the challenges that still remain to be addressed. Cincinnati, OH: U.S. Department of Health and Human Services, Centers for Disease Control and Prevention… If so contact us for a free one-hour consultation or sign up for one of our on-line retail courses! Topics All Topics. They know that product training is not enough and that they need to improve the retail skills of their team members, but they struggle with getting their retail training programs off of the ground. This is important within any company, but hugely significant within a retail environment because the training serves as a tool for reinforcing the brand and teaching employees how to bring the brand values to life when interacting with their customers. How to Prioritize Prospect Calls and Contacts. We never used it, but I always thought it … Using virtual reality for retail sales training is still a fairly new idea, but it’s … Learn about Google products and services; Virtual training; Videos; All Activities; Search Submit. With that in mind, here is a list of the five key topics on which you should focus your retail skills training: Good retail skills training is essential to increasing your business’ sales and profits. If so, contact us for a free one-hour consultation and needs assessment! In many cases, training focuses on critical areas such as closing. This was a PPT I came up with for Training our Sales staff. Here are seven bite-size topics ideal for any employee refresher course training: Workplace safety; Whether your business setting is high risk, located in an office space or your employees work remotely, safety training is a crucial investment. Retail Training 24,825 views. You are one person, and you need a team to meet your retail goals. Written by Sean McPheat | ... Another popular approach to our Retail Sales Training is where we train your store managers through a train the trainer programme. Any other party desiring to publish, distribute, or otherwise utilize the Safety Meeting topics … Virtual training Favorites; By Google; Published: Dec 22, 2020; Use the schedule below to register for Google’s live online training … Whether you’re planning a training course or using external courses (we’ve compiled a list of free and paid training courses for you to choose from), it’s important to take a break and have some fun in order to keep your team members engaged.. Incorporate virtual reality. Copyright @ 2014 Retail Advocacy Group, LLC. Retail finance is a broad topic beyond the scope of this introductory article. Industry-specific regulations. The focus for you is on training. As a 30 year veteran of the retail industry he has hired, trained, and performance managed thousands of retail sales representatives and retail managers. Share; Like... rocknroad. In many cases the issue is that they may not have access to high quality content for retail skills training. Good retail training infuses brand awareness and advocacy through every scenario and interaction. They then go back their stores and train their retail sales teams. Customer service training … Some retail employees make the mistake of speaking too informally with customers. Reduce time away from the floor. Retail Training by Google. Throughout the year, Retail TouchPoints publishes news, features, thought leadership and other articles covering numerous retail topics. Sales training leads to better customer service. Goal: Getting directions from a stranger. If you don’t, feel free to skip. At its core level, financial strategy in retail management starts with understanding the profit model of your business and the relationship to the other retail strategies presented in this article. We love what we do because we know that retailers who invest in training their team members are more likely to succeed. The success of your training program doesn’t just rely on your … And virtually every retailer that we speak with – whether big or small – tells us that they believe in the importance of training their team. Retail sales training is designed to convert more shoppers into customers so the store can exceed sales goals. RLI and its contributing partners, … Training isn’t a line item on a budget or a task to mark off your to-do list. Retail sales training ideas to develop a motivated workforce. Hire for attitude, train for skill. Purpose: Learning to push a stranger’s … Free Retail Training. This is focused on product and compliance training. Log In. Topics All Topics. The 5 Shifts Brick-and … Whether in sales or customer experience or any retail topic you want to discuss, it is the … Topics relate to what has already been accomplished within the domain of retail management, especially within the context of logistics and supply chain management, but also of the challenges that still remain to be addressed. This is a scalable solution if you have hundreds of retail … Copyright @ 2014 Retail Advocacy Group, LLC. Many retailers seek our firm’s guidance with regard to designing retail training programs. Virtually every day our team of retail training experts delivers on-site training seminars and designs on-line retail courses that are focused on helping companies improve customer service, increase revenue, grow gross profit and reduce expenses. Choose from 13 different topic … An overly casual tone could show a lack of professionalism. Retail Training Topics: The Five Core Areas for Improving Retail Skills Many retailers seek our firm’s guidance with regard to designing retail training programs. Distributor and Retail Association Training Programs. Choose from 13 different topic areas, … When the prospects start rolling in from marketing, it … You can learn more about instructor-led, e-learning, and other training solutions for retailers at www.retailertrainingservices.com. In this section you can access all types of content under your specific topic of interest. An overly casual tone could show a lack of professionalism. To correct these retail hazards, you should provide workers with training on proper lifting techniques and consider providing ergonomic standing mats or stools for employees who are required to stand for … It’s a necessity that keeps your doors open and you and your staff employed. In this section you can access all types of content under your specific topic of interest. According to a survey by GetApp, over one-third of customers were more impressed with salespeople being present in a store than any other sales strategy. want your staff to be up-to-date on all of the products you sell as well as best practices that improve sales and decrease common retail security issues like inventory theft Retail sales training and customer service training are similar, but are not really the same. Workplace safety and health topics: young worker safety and health. According to a study released at the National Retail Federation's 90th Annual Convention, management skills are the most frequently addressed training subject of US retail companies.\"As retailers expand, acquire properties, reposition or rebrand, managers become the critical players in communicating and instilling change throughout the organization,\" stressed Michael Patrick, CEO of MOHR Learning, the company that conducted the study. Technical skills: From administrative tasks to the assembly line, the need for employees to have … "Still don't get it." There is no getting around training new managers in the industry … 10 Sales Training Topics for Onboarding New Sales Reps 1) Organizational Background Information . Would you like to learn more about how you can increase your retail results through affordable retail training programs? This is a tough balance to strike, as there's no "one size fits all" approach that works for every type of business. You likely have many employee training topics that are unique to your business, such as how to use particular equipment or follow specific procedures. Built and administered by the Retail Council of Canada, the Retail Sales Associate (RSA) Certification program is an ideal alternative for merchants who are on the prowl for turn-key courses that cover a broad spectrum of general sales topics. For example, first year pharmaceutical sales representatives in the United States receive an average of 44 days training in their first year. Other industries … The Retail Learning Institute (RLI) offers free online courses to students at the Free Retail Training* website. Sales Training The majority of sales training is focused on sales strategy and tactics. Buy now and download instantly the "Retail Excellence series ® " with all 3 program complete training programs (Retail Sales Planning and forecasting + Front line retail selling skills + Passionate retail … Retail management as a specialized topics … Retail Worker Safety These Safety Meeting topics are intended for use by our insured policyholders and may be disseminated to their employees for loss prevention purposes. Retail sales training can be a challenge to organize and implement. Retail Training by Google. Learn about Google products and services; Virtual training; Videos; All Activities; Search Submit. Virtual training Favorites; By Google; Published: Dec 22, 2020; Use the schedule below to register for Google’s live online training courses. Retail Worker Safety These Safety Meeting topics are intended for use by our insured policyholders and may be disseminated to their employees for loss prevention purposes. Privacy Policy. In a retail setting, sales are directly correlated to the amount of … Sales Process Training Training that introduces an end-to-end sales process and techniques for each step. Basic and Advanced Selling Skills – Did you know that over 90 percent of customers enter a retail … This is a tough balance to strike, as there's no "one size fits all" approach that works for every type of business. Privacy Policy. Topics: Customer Service Retail Sales Training. Distributor and Retail Association Training Programs, Goals /Expectations and understanding key performance metrics, Understanding customer needs / Qualification, Motivating your customer to buy / Presentation, Closing the sale and overcoming objections to the sale, Recruiting, interviewing, on-boarding new team members, Visual imaging / Retail merchandising standards. This is a scalable solution if you have hundreds of retail staff. The first thing new sales professionals need to know, regardless of their prior experience, is the type of organization for which they will be working. Written by Sean McPheat | ... Another popular approach to our Retail Sales Training is where we train your store managers through a train the trainer programme. Customer service training … Understanding retail—what is retail? Retail sales training must teach your employees to handle more than one person. Our clients seek our assistance in many areas, but the key topics activities we are asked to assist with  – and the ones that every top performing retailer invests in – include: Do you think that by leveraging any of these areas you can help your business reach new levels of performance? They then go back their stores and train their retail sales teams. At other times it simply is a matter of prioritizing and creating a list of core retail training topics that their trainers can focus on. 12 Important Product Knowledge Topics In Retail Sales. The following customer service training … Throughout the year, Retail TouchPoints publishes news, features, thought leadership and other articles covering numerous retail topics. 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